AI Investigation Agent
Consolidated support and finance escalations into a Zendesk hub, cutting resolution time by 40%. Then layered an AI investigation agent on top: it plans, executes and evaluates, pulling evidence through hybrid dense/sparse retrieval and multi-LLM routing across 76 backend endpoints and 29 categories, and gates its own conclusions behind an evidence checklist so it cannot answer before it can show its work.
A case that cost the dev team two developer-days closed in minutes, for about $0.03 in model spend
- Chroma
- BM25
- RRF
- Ollama
- OpenRouter
- FastAPI